I remember these terms from a book on "Organization Behavior", I read two years ago. Yet, the implications and significance of the difference between these two emotions, has become evident lately.
There are times I find myself smiling; my friends call it the "artificial smile". I call it "the displayed emotion". The real emotion goes hidden! Fishy as it sounds, the gap often unnerves me. So, when I want to shout or scold the person who's bothering me, I end up flashing a big smile.
Again I ask myself, "why do I do that?" and I put this question to others too.
Why are we afraid of displaying our real emotions? Why do we limit ourselves to boundaries of social etiquette? Why are certain emotions considered unfit to be displayed?
Organization Behavior: Short Answer Questions Part 1
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Organization Behavior: Short Answer Questions Part 1 by Namrata Arora
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